1. Midwest Marble, Quartz and Granite
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  3. Privacy Policy

Last Updated: June 3, 2026

Midwest Marble & Granite (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, or communicate with us through any channel, including SMS/text messaging.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing or service address
  • Project details or service requests
  • Any information you submit through contact forms, quote requests, or direct communication

Non-Personal Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Cookies and analytics data used to improve website performance

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide quotes
  • Schedule consultations, measurements, and installations
  • Deliver customer service and project updates
  • Improve our website, marketing, and user experience
  • Send important service-related communications
  • Communicate via SMS/text message when consent is provided

3. SMS/Text Messaging Communications

When you provide your phone number, you consent to receive SMS/text messages from Midwest Marble & Granite related to your inquiries, appointments, quotes, or service updates.

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying “STOP”. Reply “HELP” for assistance.

4. SMS Opt-In Data, Consent & Twilio Validation

We may use third-party service providers, including Twilio Inc., to send and manage SMS communications.

When you opt in to receive text messages, we may share limited personal information with these providers solely for the purpose of delivering messages. This may include:

  • Phone number
  • Message content
  • Delivery status and communication logs
  • Metadata such as time, date, and routing information
  • Carrier and network validation data used to ensure message deliverability

Twilio Validation and Processing

Twilio may process and validate phone numbers to confirm they are valid, active, and capable of receiving SMS messages. This helps ensure reliable delivery, prevent fraud, and comply with telecommunications regulations.

Twilio processes this information under its own privacy and security obligations.

5. No Sale of SMS Data

We do not sell, rent, or share SMS opt-in data, phone numbers, or consent information for marketing purposes.

Text messaging opt-in data and consent will only be shared with service providers that assist in delivering SMS communications on our behalf (such as Twilio), and strictly for operational purposes.

6. How We Share Information

We may share your information only in the following cases:

  • With trusted service providers (e.g., CRM systems, scheduling tools, SMS platforms like Twilio)
  • To comply with legal obligations or regulatory requirements
  • To protect our rights, property, or safety
  • With contractors or partners assisting in service delivery (only as necessary)

We do not sell your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic
  • Improve user experience
  • Understand customer behavior on our site

You may disable cookies in your browser settings, but some features of the site may not function properly.

8. Data Security

We use reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no system is 100% secure, we continuously work to protect your data using industry-standard practices and secure service providers.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal and tax obligations
  • Maintain business records
  • Resolve disputes or enforce agreements

10. Your Rights and Choices

You may:

  • Request access to your personal information
  • Request corrections or updates
  • Request deletion of your data (subject to legal obligations)
  • Opt out of SMS communications at any time

To exercise any of these rights, contact us using the information below.

11. Third-Party Services

Our website and services may use third-party platforms such as:

  • Website analytics providers
  • CRM and scheduling systems
  • SMS and communication providers (including Twilio)

These providers may process data on our behalf under their own privacy policies.

12. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, you may contact us at:

Midwest Marble & Granite
? 1819 E Spruce St, Olathe, KS 66062
? +1 (913) 513-1833
? info@midwestmarbleandgranite.com